Working pods, silent rooms, a wider commercial offer, 5-star restaurants, environmental commitment, playgrounds and high-speed Wi-Fi are only some of the expectations that must be fulfilled to assure all our passengers find what they are looking for. These are some of the new personas in need of their own space and personalised experience at the airport. Aena’s network includes big hubs such as Madrid or Barcelona, airports in holiday destinations such as the Balearic or Canary Islands, Málaga and Alicante, and airports that are best known by domestic business travellers, such as Pamplona or La Coruña.īut aside from the classical vacationers and business passengers, our airports are visited and enjoyed by all types of people – who can no longer be categorised in the same way, prior to the COVID-19 pandemic from so called “workationers” travelling with their families, to digital nomads and mindful explorers, who are looking for a sustainable and local travel experience. An airport for everyoneįrom a passenger experience perspective, this big variety of airports represents a big opportunity and an interesting challenge. Internationally, we are proud of being present in the UK and in Latin America, especially in Brazil, where we will be managing 17 airports by the end of 2023, making Aena the first airport operator in the world per volume of traffic.
In 2023, we have closed the first quarter with an increase of 1.6% compared to 2019, our best year.
With 46 airports and two heliports in Spain, Aena welcomed almost 250 million passengers in 2022, representing 88.5% of 2019 figures. This is why understanding not just our passengers’ needs and expectations, but also their behaviours and emotions, means so much to us. This is the first and foremost important principle that you learn when you start working at Aena: all our decisions must be passenger-oriented they are at the heart of our operations and what moves our daily work, regardless of the specific tasks or responsibilities that any one of us could have. Some play facilities available at Aena's airports for passengers with accessibility issues.
0 kommentar(er)
